FAQ

 

Shipping

When will my order ship?

Orders typically ship within 1 business day. You will receive a shipment notification email with a tracking number when your order is processed.

What are the shipping options?

We offer Standard and Express delivery options. Standard delivery takes approximately 4 to 8 days depending on your location. Express shipments have a 2 to 3 day delivery period.

Where do you ship?

We currently ship to all 50 states of the U.S. and to Washington D.C.

Returns

What is your return policy?

We hope that you are happy with your purchase. If you are not completely satisfied, please return your item(s) within 30 days of receiving your order. To be eligible for a refund, your item(s) must be unused with the original packaging intact.

Please contact us at hello@scentille.com to initiate your return with your order number.

Product

What are your candles made out of?

All our candles are made with a soy-coconut wax blend, paired with premium fragrance oils, and lead-free cotton wicks.

How do I burn my candles evenly?

We recommend that you light your candle for 3 to 4 hours for the first time and ensure that the entire top layer is melted for the candle to burn evenly and avoid tunneling.

How is Scentille pronounced?

Scentille (sen·teal)

What is the fragrance load of your candles?

Each candle has a fragrance load of 10-12%.

Wholesale Orders

How do I place a Wholesale order?

For wholesale order inquiries, please email us at info@scentille.com.

Press

Whom should I contact about press inquiries?

For press inquiries, please email us at info@scentille.com.